Comments
No i arrived at acounter around 5:55 am your staff is telling lie and i was waiting in along que since Morning 5 Am if you are not refunding my flight ticket partly or the extra amount you took from me I will file a case against your airlines
IndiGo Customer Care's response, Apr 20, 2018
Verified Support
Hi Soham,
Apologies for the typing error. As checked, you reported to our counter at 05:49 hrs for a flight scheduled to depart at 06:30 hrs. Since our check-in counters were already closed, our staff was unable to accept you for the same flight. Further, we regret the experience and look forward to your understanding for the need of our policy. Please be assured of our constant endeavor to provide a hassle-free experience to our esteemed customers.
Regards,
IndiGo Team
Apologies for the typing error. As checked, you reported to our counter at 05:49 hrs for a flight scheduled to depart at 06:30 hrs. Since our check-in counters were already closed, our staff was unable to accept you for the same flight. Further, we regret the experience and look forward to your understanding for the need of our policy. Please be assured of our constant endeavor to provide a hassle-free experience to our esteemed customers.
Regards,
IndiGo Team
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Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
We understand you were unable to board flight 6E 194.Please note, check-in counters close 45 mins prior to the scheduled departure. As checked, you reported to our counters at 06:49 hrs for a flight scheduled to depart at 06:30 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. Further, our staff offered you re-accommodation in the next flight as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.
Regards,
IndiGo Team