[Resolved]  Indigo Airlines — claim for refund and compensation

Address: 736101

I was scheduled to journey from delhi to bagdogra along with my 6 family members on 13.3.2018 through your flight 6e-5263 scheduled for departure at 14.05 hours from delhi airport. Pnr no. A6yv7l and xdjbgz. We made web check in and got the boarding pass. We check in before shedule time.

That at the airport my mother mrs. Archana guha roy, who is a septuagenarian lady, suddenly stacked with severe pain on her leg, consequently i approached with the authority for providing a wheel chair for her and the indigo staffs assured me that we need not be worried and they will provide wheel chair in due time. Unfortunately even after long waiting for a considerable time and on repeated request no any staff of indigo have arranged for any wheel chair for my ailing mother and finding no other alternative and as the time of boarding was running out, we had been to the queue to avail the flight, but unfortunately without assigning any reason whatsoever, your indigo staffs, who were in duty, denied our access to the flight on the pretext that boarding time is over. It was the said persons to whom myself and my family members requested for the wheel chair. Inspire of our repeated earnest request they have not allowed ourselves to avail the schedule flight.
In this way, we have suffered mental pain agony as well as pecuniary loss.

Ultimately, we had to stay in a hotel and we returned in the following day on another flight on purchase of further ticket at a high price.

Accordingly, in the aforesaid premises i would request yourself to arrange for the entire amount i. E. Cost of the ticket as well as a sum of rs. 2, 00, 000/- towards sufferings mental pain and agony and a further sum of rs. 70, 000/- towards the cost of purchase of further ticket, hotel cost and others etc. At an earliest.