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[Resolved]  Indigo Airlines — compensation for damage bag

Address: Jabalpur, Madhya Pradesh, 482002

Sir
my family was travel in yr flight dt.27/12/2017 from chennai to mumbai the boarding member care less with my luggage my bag was brocken ...
in airport the airport authority was promise to me for compensation rs 1000/-one thousand rs only, as per promise and as per a letter ''property irregularity report [ pir] ' the attachment are enclosed...
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Mar 22, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
IndiGo Customer Care's response Dear Mr. Sahu,

Thank you for taking out time to communicate with us.

We were concerned to note your experience during your journey with us on 6E-621 from Chennai to Mumbai on 27th December 2017, and understand that a piece of baggage was reported to have been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. As checked with our concerned department refund of INR 1000 was been already initiated to your account on 5th January 2018 request you to check in bank statement and would like to apologize for your experience.

We would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this.

Once again, thank you for communicating with us. In case any further assistance is required, please feel free to contact us.

Regards,
IndiGo Team
 
1 Comment

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Comments

AS PER YR STATEMENT;;;As checked with our concerned department refund of INR 1000 was been already initiated to your account on 5th January 2018 request you to check in bank statement;;
PLS YOU CHECK YOUR STATEMENT I HAVE NOT FOUND REFUND AMOUNT...IN MY BANK A/C [ STATE BANK OF INDIA] NOT ANY CREDIT FURTHER DATE ...
Reply
IndiGo Customer Care's response, Feb 22, 2018
Verified Support
Dear Mr. Sahu,

We would like to inform you that refund is made in HDFC bank account.
Kindly check let us know in case any further assistance is required.

Regards,
IndiGo Team

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