[Resolved] Indigo Airlines — compensation for inordinate delay in flight
S
Shashindra Tripathi
from New Delhi, Delhi
Address:
New Delhi, Delhi
I have booked my flight via indigo from indore to delhi with departure time 21.20 on 4.9.2019. It is 00.42 on 5.9.2019 but i am compelled to wait for the flight at indore only without even a glass of water. Who is going to take the responsibility of this inconvenience caused to me by the airline. The staff deployed by indigo at airport is neither co-operating nor even provided a glass of water. It is 00.48 when the passengers started shouting they have served the loose water in paper glasses and tea. Neither any food nor even the snacks is given despite demand. Will indigo fix the responsibility of its staff and compensate me suitably for the plight. Failing suitable compensation by indigo i shall be constrained to take it to the court of law.
Was this information helpful?
No (0)
Yes (0)
Oct 8, 2019
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2019
IndiGo Customer Care's response Hi Shashindra,
We are sorry for the inconvenience. Our arriving aircraft was delayed as Mumbai was facing bad weather conditions. Nevertheless, we believe this could have been handled in a better manner and sending your feedback to the airport team. We'll surely try our best to serve you better next time you fly with us.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment