[Resolved] Indigo Airlines — complaint against check in luggage damaged.

reenajais

from Bengaluru, Karnataka

Feb 20, 2018

Address: 560068

Website: my check in luggage got damaged.

I purchased new trolly to gift someone. As it was my check-in luggage and there were some glassware so at the time of check-in i informed the person to make it fragile and he did but when i received my bag at destination and open the bag at home it was damaged. It was not happened for the first time with me. Everytime my bag got damaged. I can't tolerate this everytime.

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Mar 28, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

IndiGo Customer Care's response Hi,

We truly understand your concern and request you to share booking reference / PNR number of the booking so we may investigate in the matter.

Regards,
IndiGo Team