Indigo Airlines — Complaint against not receiving my refund

Address: Pune, Maharashtra

Sir, I had made a pune-delhi booking for 20th Dec 2013 date of journey. I had cancelled the ticket on 18th Dec 2013 and also received a SMS of refund is deposited in my account. But I didn't get any money till 29th Dec 13. When I called the customer care on 29th Dec 8.15pm your correspondent said the money is in indigo account and no request was sent for refund to my account. I am a student living on my own expense. I have bared heavy loss because of your fault and not I want a compensation along wit my refund as soon as possible. Look into the matter asap. I don't want this matter to reach the consumer court. Thank you for your time and concern. Neha gujar ([protected]) Pune.