Dear sir/madam,
With deep regret regarding booking flight of your indigo, mysel[censored]baid gul want to inform you that your customer service department is very careless for providing service to customers. I booked my flight 6e-197 pnr no. Srinagar. To dehli dated[protected]Time of departure 17:05) nearly 25 days before day of departure of flight and at the last moment of day of departure at air port counter about 15:50 you are telling me that your flight has being rescheduled for next day that is[protected] without sending any message or email. Due to your negligence i have suffered a great loss which you have to pay. Because on the very next day of departure of flight i couldn't join my department, because of this my half month salary approx 32000 has been deducted and i and my family have to suffer a lot due your inconvenience and negligence. Now i want to you pay the loss that occurred because of your carelessness. Earlier i have contacted your sr executive of customer services mr ruhail at srinagar airport but he inturn blammed me by saying that we have sent you a message to your phone but your phone was swith off but let me remind you that for receiving sms it has nothing to do with on or off of your phone. He was also very rude in behaviour with me. Later on same day i called your customer service number contacted your subject matter expert mr ram krishan but he was not ready to lodge my complaint and then he say that your pnr no. Is your complaint no. And also does not pay heed to my request. After that i contacted mrs. Richika customer services gurgaon dehli but she didn't tell me her designation by saying that it is against his indigo guidelines. She told me that we cannot pay your full loss but we can give you a gift voucher of 500 rupee. I want full compensation of my loss as per dgca guidelines and if not then i have many other options to take action agaist you.
I hope that you will look into the matter and punish the culprit and pay my loss as soon as possible.
With regards,
Ubaid gul
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