[Resolved] Indigo Airlines — completely torn bag while receipt at bhubaneswar

Projjal Ghosh

from Bansi, Uttar Pradesh

Feb 15, 2018

Address: 711201

I have traveled today morning through flight no. 6e-375 from kolkata to bhubaneswar. While reaching at bhubaneswar, i have bag had completely damaged. Also, wheels are completely broken. It is not even in a position for further travel.
While complaining on your arrival desk, lady ms. Shabana has addressed the issues after waiting for 2 hrs. She replied, this damage was done at kolkata airport & offered rs. 500 as compensation. Is it a joke in such type of cases?

Kindly look into the case for early resolution. Else, i will be compelled to complaint higher authority as well as appropriate media.

Regards,
Projjal ghosh
Flight no.- 6e-375
Date-15/02/18
Ccu-bbi
Mail-projjal. [protected]@gmail.com

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Mar 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

IndiGo Customer Care's response Dear Mr. Ghosh,

Thank you for writing to us.
As checked with your concern, our team is working on this, kindly allow us some time. We will get back to you at earliest.

Regards,
Team IndiGo