Pnr. DFJ5JV, date 31/10/20 flight no. 6e141, 6e 515
MS.ALEENA JOBI, MS.ROSE MARY JIJO, MS. HENNA THERISA, MS. SREYA JOSEPH
Sir,
I took boarding pass (DfJ5JV)as per your instruction on before enter to boarding airport (COK) for my daughter and her three friends (students ) eventhough they had boarding Pass and were on time in connection airport(MAA) they could not travel to destination. No responsible staff informed them on or before time to the right gate number. Airport was not busy at all, even a silent airport lack airline service to especially for young girls was very much disappointing. Loss of time and money and more over our family agony who will care.
In Short I request compensation on this regard
Thanks
Jobi Paul (Father)
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As checked, the passengers reported late at the counters so our team couldn't accept them onboard. However they did assist the passengers with the next best option. We regret the inconvenience and hope to serve you well in the future.
Regards,
Team IndiGo