Indigo Airlines — continuous delay in indigo flight timings

Address: Mumbai City, Maharashtra, 400029
Website: WWW.goindigo.in

My reference number for the flight 6e 154 is[protected]. I had an urgent meeting to attend which if i will not be able to, will suffer losses. I selected indigo airline as they do play messages and quotes that they are number one to be on time. Thus i selected this flight as it was suiting my needs in all aspects. But the flight timing has been revised two times so far and has been delayed first by 15 mins and then by 1:30 hour. And it seems that i am going to miss my connecting flight and thus meeting too. There has been no transparency in the communication made by the airline. How come the flight which was supposed to be ready by 2:15 am as per first delay communication is now taking 1:30 hour more? If passenger ask this question a very careless answer he will get, due to traffic congestion. This is totally frustrating. And when you will board the plane, they will play message
"we are known to be on time". It clearly shows how much indigo airline cares about their passenger. Folks are waiting in airport for whole night and cannot even sleep due to fear of missing the flight and indigo staff do not bothers about it. Nobody from the ground staff reached seeking for any aid and there are elderly folks, woman with their small babies. Airline sent one message and a recorded call, that's it, their job is done. Who cares what happens to passengers.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information