Indigo Airlines — Credit Card Charged Twice

An Indigo Flight Ticket from New Delhi (India) to Washington DC (IAD) airport for a group of 4 people was booked using my GoIndigo account on 17 July 2023.

Account email: [protected]@gmail.com
Account Phone Number: +91-[protected]
Flight Booking PNR: BMJL5V
E-Ticket Number: [protected]
Ticket Cost: 221, 421.56 INR

The credit card used was Scotiabank Passport Visa Infinite Card. The international credit card was charged twice by Indigo for the same ticket, and the money has not been refunded for the duplicate charge.

Kindly refund the credit card for the second charge at the earliest.
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IndiGo customer support has been notified about the posted complaint.
 
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Comments

Dear Mr Ozair,

Thank you for reaching out to us and for sharing your details. We, however, request you to kindly share both the transaction IDs with us so we may look into it further. We appreciate your understanding. ~Team IndiGo

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