Indigo Airlines — customer service

Address: New Delhi, Delhi

this is with reference to my return journey from delhi to nagpur morning 05.45 am flight on 30.06.2015. that day i was not well. after security check and after around 15 minutes of bus drive, i came near the flight. till that time my condition worsended. i told the person collecting ticket near stairs to arrage for a wheel chair immediately. he flatly refused that wheel chair can be brought at this place. he told me that ""you should ask for wheelchair at the starting point only". my fife had also requested but in vain. i thought to return back by returning bus. but i tried with my best and crossed the ladder and entered the plane in more than 10 minutes. is this type of service u r providing then i will certainly thing 100 times before booking ur flight. one more thing, that day scanning of luggage were not done of any baggage and it was told to go directly to ticket counter. is this not a major security lapse?