[Resolved] Indigo Airlines — damage of bag

manoj88888

from Mumbai, Maharashtra

Apr 18, 2018

Address: Mumbai City, Maharashtra, 401203

Dear all

I have travel in indigo with pnr no tgi6pd -6e 821. On date[protected]

Indigo staff damage my bag.in mumbai my bag is in good condication but when i received my bag in hyderabad bag's condition was very bed it's handle was broken.

And also indigo staff say to me i cont do anything. They say we will mail you complain.
It was very bed experience.
On one can help me.

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May 19, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

IndiGo Customer Care's response Hi Manoj,

We regret the inconvenience caused. Our endeavour has always been to deliver all passenger baggage at the destination in a good condition and would like to apologize for your experience. However, we investigated this with our team. Since it comes under minor wear & tear, we are unable to take it further.
For more information, kindly refer to the link: http://bit.ly/1Xaz2Ul Clause 10.7 "Collection and delivery of baggage". We look forward to your understanding towards the need of our policy.

We would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team