[Resolved] Indigo Airlines — damage of registered baggage, compensation thereof

[Resolved] Indigo Airlines — damage of registered baggage, compensation thereof

R ravid1964 from Delhi, Delhi Apr 24, 2018

I was travelling by Flight No.6E 321 from CCU-GAU. The PNR No. was NBL7PP. After landing at Guwahati, I found that one of may bag was fully damaged. The Ground staff after checking the same took some photographs of the bag and settled the issue for Rs.300/- and I was told that this amount will be credited to my account within 3 working days. However I am still waiting for the same even after repeatedly following up with the customer care. Please look in to it. Name : Mrs. Rashmi Dwivedi (M) : [protected] Email : [protected]@yahoo.co.in +1 photos Was this information helpful? No (0) Yes (0)
Jun 6, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 25, 2018 IndiGo Customer Care's response Hi, We understand your concern. Kindly allow us sometime, while we look into this. Regards, IndiGo Team Verified Support May 01, 2018 IndiGo Customer Care's response Hi, Please bear with us while we are working on this. Regards, IndiGo Team Verified Support May 03, 2018 IndiGo Customer Care's response Hi, We sincerely regret the delay in the refund process. Further, we have initiated the refund from our end and the same will reflect within 7working days. Regards, IndiGo Team
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Mrinmay40

from Nagpur, Maharashtra

Apr 28, 2018

I was travelling with my family by Flight No.6E 404 from CCU-NAG. The PNR No.EHBN5K.
After landing at Nagpur, I found that three of my bag was damaged. I contacted one Indigo staff name was Sewta, she advice me to complaint online with the details.

Mrinmay Bal
Nagpur
[protected]

IndiGo Customer Care's response, Apr 30, 2018

Verified Support

Hi Mrinmay,

We were concerned to note your experience during your journey with us on 6E 404 from Kolkata to Nagpur on 27th April 2018 and understand that a piece of baggage has been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. We would like to confirm that as per IndiGo’s Conditions of Carriage (“COC”), the damage reported by you is categorized as minor wear and tear of a baggage. While we apologize for any inconvenience caused to you, such minor wear and tear would not warrant any compensation. Therefore, we are unable to initiate any compensation in this regards. Further, we would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to avoid the reoccurrence of such incident. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team