Indigo Airlines — damage to luggage while travelling

Address: Gurgaon, Haryana, 560064

Website: goindigo.in

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to bangalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through m/s make my trip & booking id is nf[protected].

Myself (Mihir kumar majilya) also travelled in the same flight with pnr –yhtbqn with same flight no 6e-716 from kolkata to bengalore on 31.01.2018.

We have kept our luggage in check in luggage in the same aircraft and to our surprise, we saw that our brand new brief case worth rs 7000/= (Rupees seven thousand) which has been purchased by us only one week back has been terribly damaged by air line (Indigo) and photo is enclosed. It shows that 3 holes have been done on briefcase top surface & from customer complain i saw similar feedback of indigo luggage handling in which same feedback of 3 holes was also reported by another passenger.

This damage of top surface of our brief case was detected only after arriving at my home.

I strongly suggest that m/s indigo should compensate for damage made to our luggage (Which has been purchased from my hard earned money) due to negligence/casual approach.

There is total unprofessional approach and casual handling of luggage at airport by indigo to damage customer's costly luggage. I am completely shocked in the way our luggage has been damaged by staff of indigo.
I look forward for positive action plan by m/s indigo by reimbursing cost of our brief case of rs 7, 000/= at the earliest.

I have lodged a complaint with m/s make my trip vide ref. No[protected] dated 01.02.2018 & they have as usual simply passed on the bucks by giving a very beautiful statement that matter is to be referred to airline (M/s indigo) & the complaint is closed from their end.