[Resolved]  Indigo Airlines — damage to personal baggage view mishandling

Address: 530005

1. I have the following to submit for your kind consideration.
2. I am writing this mail to express my grievance on the experience i along with my family had to undergo on the last leg of our vacation whilst travelling onboard your flight 6e621. I am a serving indian navy officer, who had travelled with your esteemed carrier today on 20 jan 18 from hyderabad to visakhapatnam. My check in baggage included a hand baggage partly made of leather, the photo of the same is attached alongwith.
3. During the course of vacation, i had travelled extensively and this bag was my checked in baggage always. Whilst receiving my baggage at the baggage belt, i noticed to my utter surprise that both the bag handles made of leather was torn and uprooted. On enquiry with your representative (Mr baranidhan), i was informed with utmost arrogance that the company would not be responsible for the damage to my baggage. The rep thereafter pointed out a slip held in his office indicating the company policy which again i am attaching along with. On speaking to the senior officer on duty (Mr sudhir kumar) from your company, the reaction was no different and again the company policy was re-iterated.
4. As i had mentioned earlier, i am a serving officer with the indian armed forces and this gesture of both the gentlemen came as a rude surprise. Unfortunately, it so appeared that there exist nil chivalry and no care for customer service. Both these gentlemen thereafter kept arguing with me indicating that i should have hand carried this baggage and that probably my baggage was of poor quality. Let me bring to your notice that my baggage is an absolutely new one which i have handpicked about two months back from malaysia. Being in the armed forces, i value my items very dearly which have been purchased through my hard earned money.
5. I would request your office to kindly appreciate the same and direct the concerned agency within your organization to suitably re-imburse the damage i have suffered.