Indigo Airlines — Damage to soft luggage despite fragile tag

Address: New Delhi, Delhi, 560042

Website: www.goindigo.in

I had travelled by Flight 6E 357 (Hydbad to Blr on 5th Jan17). Despite a fragile sticker due to poor handling there is a tear near the handle. A Ms Akshita of Indigo Baggage handling took photos and details and also asked me to drop a compliant separately.
I have now used this as a platform to do the same and also attaching photos for the same. Often this is an issue i face with Indigo and hope this time atleast my loss is made good.

Request the Indigo team to kindly help in getting the same repaired or the bag replaced.