Indigo Airlines — damages

Address: Srinagar, Jammu and Kashmir

dear sir My wife was booked from Lucknow to Srinagar in indigo flight wide fallowing details Indigo 6E 141 departure Lucknow 22jan 2015 at 10:40 hrs Airline PNR A9VTMQ Indigo 6E 555 departure Delhi. 22 jan 2015 at 14:05 hrs air line PNR W9S56T The flight from Lucknow got delayed, my wife requested indigo staff to book her luggage upto Srinagar so that some time will be saved in boarding flight from dehli to Srinagar .they refused to oblige her. On reaching dehli she again requested ground staff to help her to board flight for Srinagar but again they were not interested to help . Then my wife went to collect her luggage and mean while she again contacted some official of indigo airlines who took her to some lady officer of indigo air lines . My wife requested her to help in boarding Srinagar bound flight. She was very generous and only person that day who helped her and because of her help my wife was issued boarding pass for Srinagar bound flight and after going through security check she was not allowed to board the flight as they had already closed gate no 16. Then after arguing with staff she was made to wait for her luggage to come back and another shocker was given to her that her ticket has no value now and she has to manage her self . My wife had no option but to by yet another ticket for next day with them and pay Rs 4003. My wife name is Mushtaq Fatima age 59 years. Now can airline explain what is fault of my wife and why airlines did not help her to board Srinagar bound flight when there flight from Lucknow to dehli got delayed. Why air lines did not help lonely lady and why did they charge her for next day flight. I am sure justice will be done My contact no is [protected] Dr.Farooq Ahmad Email. [protected]@hotmail.con