Indigo Airlines — Debacle at New Delhi airport

Sometimes facts are stranger than fiction why else would one ever think that IndiGo airlines would flounder and how...! my uncle and aunt travelling back to New Delhi from Hyderabad Flight 6E 564, departed from Hyderabad at 2150 hrs;arriving at Delhi Airport terminal 3 at 24.05 hrs had this most harrowing experience when to their dismay they found that the suitcase they had checked in had been ripped open, the lock and Indigo seal had been pulled off the zipper as the miscreant was unable to open the zip ;and their personal belongings were strewn all over the floor and all this after waiting for their baggage for over 45 min. The officer incharge who was informed of the debacle, took a few pictures of their suitcase and asked them to lodge a written complaint and mentioned in an austere tone that we would have to check all their belongings and note the missing items.He also stressed that this would be their final claim and they would not be able to add further claims of lost items. These senior citizens who had been on the move since 1800 hrs on 11/04/2015-waiting at Hyderabad airport, then waiting for the arrival of our baggage in damp clothes (due to rains that day); thereafter confronting the jolt of a damaged pilfered suitcase;and finally dealing with unsympathetic, callous with a couldn't care less attitude are still hoping for some act of fairness in this whole episode...