| Address: Krishna, Andhra Pradesh |
My p. N. R. No. Is o8usyy for your flight service 6 e 71225 from chennai to rajahmundry dated[protected], departure schedule was 17:65 hrs at chennai and arrival to rajahmundry at 19:45 hrs but at the time of check in the boarding pass was given with 18:45 hrs departure time subsequently it was changed to 19:10 hrs without any clarification on the said delay and further at the time of boarding at 19:10 hrs the persons who deputized by the indigo air services handing over the refreshment packets after check in the boarding passes (If the airways authorities so courteous to the passengers it is not the way to deliver at the place of get into the bus the suitable place is in flight. Therefore, it is nothing but an act of humiliation towards the passengers).
Because of the unexplained delay in operating the flight i need to wait extra time of 2 hours besides unnecessary waiting of 3 hours due to the deficiency of the spice jet in operating sg3403, hence you are hereby called upon to explain how the operation delay shall not amount to deficiency of service for claiming compensation within one week from this day failure to comply appropriate legal actions will be followed. Our contact details[protected] mail id :- [protected]@gmail.com Was this information helpful? | 
We apologize for the delay in response. We are sorry to hear about the experience. Customer service is our utmost priority, which is why your experience is of extreme concern. Nevertheless, we believe it could have been handled in a better manner. We have shared your experience with our team on the need for displaying a customer friendly demeanor at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.
Further, we understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time and hassle-free flying experience. However, we would like to state that our operations are dependent on various factors which determine our on-time performance. Your flight 6E-7125 was delayed due to low visibility conditions at Bengaluru Airport. We know that the flight delays aren’t a pleasing experience and we truly regret this experience and look forward to serving you on board again.
Regards,
IndiGo Team