Indigo Airlines — Deficiency of Services

Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

Dear Sir/Madam

This is to bring to your kind notice that we have choosen your esteem services over others in order to ensure that family members can have a hassle free travel all the time

But its has been a very unpleasant experience with your services yesterday wherein the passengers comprising of a mother and her two children who were supposed to fly off yesterday morning from Kolkata to New Delhi and reached airport at around 9 am and joined the cue at around 9.20 am after due screening of the baggage as the flight was rescheduled to depart at 10.35 am. Due to mismanagement of the cue at the counter and server issues at yours end, the general passengers were not issued the boarding pass and deposit of baggage as smoothly as it ought to be at yours end.when the said passenger had their turn for the issuance of boarding pass and deposit of baggage, Miss Salini, the concern person interrupted suddenly and asked not to issue boarding pass to the concern passengers and was very rude in her behavior and blamed the passenger for "No Show". In spite of repeated request from the passengers and explaining the urgency of their travel plan, she failed to allow them to board the flight or accommodate them in next flight as a rescheduling process. You can understand very well the mental trauma which the passengers might have gone through at that point of time with all the above narrated experiences though the passengers have reached the airport/counter well before the scheduled time.

Further, the said passengers already done the web check in at their end and were traveling under corporate booking and had only to deposit their baggage at the counter.This is a sort of experience which we never ever expected at yours end and at present cultivated a very valid reason in my mind whether airlines are fulfilling their standard services towards woman and children safety and hassle free traveling in a well organised way.

You can check the CCTV footage at Kolkata Airport at yours end in order to ensure the times as specified by me and the efficiency of the counter person and sever at which the concern passengers were waiting for the issuance of Boarding pass and deposit of baggage to reconfirm the deficiency of services at yours end rather been considered as an allegations from my side.

My humble request to you to consider the under mentioned points

1. To take appropriate action against the agency/persons who were responsible for management of cue
2. To take appropriate action against Miss Salini who didn't had a word with the concerned passengers in a constructive way rather than in a destructive way which surely tempers the reputation of the Indigo Brand as a whole and customer friendly approach towards customers
3. To refund the 100% flight charges which were paid at the time of booking after due satisfaction of deficiency of services at yours end
4. To compensate 200% of the flight charges paid as a financial penalty over and above the 100% refund of flight charges for the mental trauma which the passengers have gone through with worst of services/deficiency of services provided at yours end

Hope you shall find the above detailed complain and request in order and do the needful at the earliest

Thanks & Regards
Sudharshan Kedia
[protected]
Mail Id - Sudharshan.[protected]@gmail.com