[Resolved] Indigo Airlines — delay for 8 hours in two airports and finally missed fight... not travelled

John Lawrance

from Attingal, Kerala

May 12, 2018

Address: Thiruvananthapuram, Kerala, 650010

11 may 2018 i was about to travel from vijayawada to trivandrum, but unfortunately flight delayed around 4 hrs, the flight had to start at 3:30 pm but take off at 6.50 pm. So the conne ting flight from bangalore missed. They rescheduled the travel from bangalore to trivandrum via cochin. But in bangalor airport the on board flight delayed because the captain was not reached. So the cochin flight was also missed... When i reach there the assistant manager said we cannot do any compensation.. Be began to arrange taxi... I neglected it asked for legal compensation. But they denied. It i came out and travelled in a bus to trivandrum. I was really ashamed by indigo airline service. My complaint is genuine. I want compensation for my loose of money time and etc

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May 12, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

May 12, 2018

Updated by John Lawrance I have unused boarding pass and tickets with me

May 12, 2018

Updated by John Lawrance Not resolved

May 12, 2018

Updated by John Lawrance Not resolved Not resolved Not resolved Not resolved Not resolved Not resolved

Verified Support

May 14, 2018

IndiGo Customer Care's response Hi John,

We sincerely apologize for the inconvenience caused to you due to delays in flight 6E 7133/316 on 11th May 2018.
After reviewing the matter internally, we would like to inform you that flight was delayed due to IndiGo operational reasons.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. Also, we wish to mention you that partial refund for Kochi to Thiruvananthapuram sector has been initiated from our end and would be processed in travel agency account in 24-48 hrs. Kindly get in touch with respective travel portal used while making the reservation to claim the refund.
However, we will have to respectfully decline your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team