[Resolved] Indigo Airlines — delay in arrival of aircraft and luggage

hema swamy

from Chennai, Tamil Nadu

May 15, 2018

Address: Chennai, Tamil Nadu

My name is sn swamy (Subbiaha nallu swamy), travelled from raipur to chennai via indore, under pnr number : fiqhjh.

First of all, your flight has parked almost 3 kms from the terminal, took almost 30 mins to reach arrival hall and waited for more than 40 minutes to pick up my luggage’s.

As you knew. This is not happening first time at chennai airport, very ridiculous and tough handling by your good office at this chennai airport & never the luggage has reached at conveyor number 1 on time. Always it’s takes more than a required time & some of the occasions the luggage is reaching more then flying hours., this is not happening with any other metro city, as i am the frequent traveller in indigo & this type of error is happening only in chennai airport.

Hence, requesting you to kindly take corrective action or else you shall be losing lot many indigo loving travellers in future.

Sn swamy.

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Jun 16, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

IndiGo Customer Care's response Hi,

We understand that your experience at Chennai airport on 15th May 2018 was not up to your satisfaction. We are concerned to note your comments on our services.
We wish to mention that we certainly put focus on displaying customer service skills at all times during the conversation with the passengers, thus we realize that there is certainly a scope of improvement. We would like to assure you that we have shared your feedback with our Chennai airport manager for further review and to ensure baggage delivery as per the standard practices. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team