[Resolved] Indigo Airlines — delay in check in process

Shallz de Caprio

from Kolkata, West Bengal

Mar 29, 2018

Address: Kolkata, West Bengal

Pnr no. Flyqxs
Flight 6e 844
From kolkata to lucknow.
I entered the airport at 0345hthen i faced a long que on x-ray counter followed by check in counter.
I hot a reply from your counter that i was late and should have come on time.
Resulting i am paying more money and time for no fault of mine.
Also tell your staff at airport including mr chandu.. To be more courteous when deal with a passenger who has missed his flight because of your mis managment at airport.
I don't think i will opt for indigo again.

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Apr 29, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

IndiGo Customer Care's response Hi Shallz,

We understand your concern. Due to multiple departures, we were facing high passenger traffic at the check-in counters. Our team tries their best to expedite the check-in procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility and in case passengers fail to report within the designated time frame, our staff cannot accept them for the flight. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Further, we would like to assure you that we have shared your feedback with our Kolkata airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team