[Resolved] Indigo Airlines — delay in flight without any reason and information for 12 hrs-indigo 6e-2162

Venka Teshan

from Indore, Madhya Pradesh

May 3, 2018

Address: 600056

Website: www.goindigo.in

We booked flight from srinagar to chennai via delhi on 2nd may 2018(flight number 6E 2162)for 11 members.We reached delhi airport by 19 00hrs from srinagar and our flight was scheduled at 20 35hrs.There was delay in many flight due to rough weather.But our flight kept postponding every half an hour by 2hours.When asked the concerned person regarding the delay there was not proper response from them.The people travellng were aged patients and they had to go through a lot of suffering.After a long struggle and fight with the indigo airlines at 3 am(3rd may 2018) in the morning we came to know that there were no pilots and crew member to operate the flight .At 5 am(3rd may 2018) in the morning one of the higher authority requested to give them time to know the current status and gave us an apology in written.After a long struggle the boarding pass was given for a flight scheduled at 6 20am (3rd may 2018) with the seal stating 02 may 2018.After a long tour in the bus and waiting in the flight for more than a hour the flight finally took off at 7 40am (3rd May 2018) which is 12hrs delay to the original time without any reason. For the mental and physical torture which we had to undergo for no reason of ours I demand indigo airlines to refund for all the 11 tickets i have booked for the whole return journey.If no actions are taken in this regard i am ready to file a case against the airlines and would ensure that no one else books indigo airlines in future by spreading bad mouth in social media.
email id [protected]@gmail.com

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Jun 4, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

IndiGo Customer Care's response Hi Venka,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused to you due to the delay in flight 6E 2162 from Delhi to Chennai on 2nd May 2018.
After reviewing the matter internally, we would like to inform you that flight was delayed due to consequential reasons.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you since the flight was delay.
However, we will have to respectfully decline your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team