[Resolved] Indigo Airlines — delay in travel and shifting of flight/sector without my knowledge

[Resolved] Indigo Airlines — delay in travel and shifting of flight/sector without my knowledge

D dharmarajan e from Thiruvananthapuram, Kerala Mar 2, 2018

Pnr no. Ofmvut date 24.11.18 fight no 6e527 hyd to trv via bangalore I have booked the above flight leaving hyd at 11.50 and i was told that the fight willb delayed by one hour. I reached hyd at 10.30. & information counter confirmed delay of the fight by an hour. When i went for check in i found that my ticket was shifted to flight 6e 706 leaving at 14.50 without my permission. Even though i complained at the counter and requested to meet the manager, my request was turned down. There was no body to help. I was made to wait for four long hours without food and water. When i sent a compliaint i was given a paltry coupon of rs.500, that for my next jouney. The meal coupon amount was not refuned to me. Above all, later i found that fight for hyd - tvr via chennai is much cheaper than hyd - tvr via bangalaore. Thus indigo has voilated all dcga gudelines and also swindled money by taking excess money for travel thru a cheper route. I request you to (I). Refund the excess amount collected from me on account of change of flight (Ii). Compensate me for the delay, not rpoviding food as per dcga guidelines (Iii) also refund the meal coupon amount to me. The unused coupon is still with me. Plz provide an early resolution failing to which i will be taking up the matter with ddcga. Dharmarajan e [protected] Was this information helpful? No (0) Yes (0)
Apr 3, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Mar 02, 2018 Updated by dharmarajan e Pnr no. Ofmvut date 24.11.18 fight no 6e527 hyd to trv via bangalore i have booked the above flight leaving hyd at 11.50 and i was told that the fight willb delayed by one hour .I reached hyd at 10.30. & information counter confirmed delay of the fight by an hour. When i went for check in i found that my ticket was shifted to flight 6e 706 leaving at 14.50 without my permission . Even though i complained at the counter and requested to meet the manager, my request was turned down. There was no body to help. I was made to wait for four long hours without food and water. When i sent a compliaint i was given a paltry coupon of rs.500, that for my next jouney. The meal coupon amount was not refuned to me. Above all, later i found that fight for hyd -tvr via chennai is much cheaper than hyd- tvr via bangalaore. Thus indigo has voilated all dcga gudelines and also swindled money by taking excess money for travel thru a cheper route. I request you to (i). Refund the excess amount collected from me on account of change of flight (ii). Compensate me for the delay, not rpoviding food as per dcga guidelines (iii) also refund the meal coupon amount to me. The unused coupon is still with me. Plz provide an early resolution failing to which i will be taking up the matter with ddcga. Dharmarajan e [protected] Verified Support Mar 03, 2018 IndiGo Customer Care's response Hi Dharmarajan, We sincerely apologize the inconvenience caused to you due to change in flight from Hyderabad to Thiruvananthapuram on 24th February 2018. After reviewing the matter internally, we would like to inform you that flight 6E-527 was changed due to operational reasons. We sincerely regret any inconvenience that may have been caused to you in this regard. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers. We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we have refunded the amount of meal served in the flight to the same travel agency account used to make the reservation. Nevertheless, we believe that this could have been handled in a better manner. Therefore, we have shared a strong feedback with our Hyderabad airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. In the light of the above, we will have to respectfully decline your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team
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