Indigo Airlines — Delayed baggage and consequent misbehaviour

Address: Gurgaon, Haryana, 122002

To The Nodal Officer Customer Complaint, Indigo Airlines Sir, With reference to the above, we have the honour to bring to your kind notice the following sequences of happenings that took place on 25th October, 2015 at about 8 pm in the LGB International Airport, Guwahati, for your kind information and necessary legal action. That, we were coming from Goa to Guwahati by flight no. 6E 619 of Indigo Airlines with PNR 06JU JC with 9 nos of baggage bearing no. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] having EQ as 0141. That, after taking 8 baggage from the belt, we noticed that 1 baggage was missing. We immediately brought it to the notice of the staff of Indigo Airlines who were on duty at that time. After 20 minutes, we got back the missing baggage from one Mr. B. Chakravarty. By the time we got back our missing baggage, the Taxi stand was empty. The staff on duty took the responsibility of such misplacement and allowed to go Mr. B. Chakravarty. That, now being stranded, we demanded the Airlines staff to transport us to the city as there was no taxi in the Taxi stand and we missed the taxi service not because of our fault. That, at this point, who were hitherto responded positively and promptly, some of them, suddenly started behaving offensively, rudely and in an irresponsive manner. They were so callous and harsh that instead of showing sympathy, civility and politeness, they accused us of beating Mr. B. Chakravarty, taking photographs by us in Airport premises without permission. They terrorized us by alleging that we wanted to shoot Mr. B. Chakravarty. They threatened us to call Industrial Security Forces to throw us out of the Airport premises. They tried to divert the issue by any means. Eventually, we had to leave the airport when the staffs begun using abusive language putting the lights off. It was done without the assistance of the Indigo Airlines staff by way of managing taxi with the help of one local youth. In view of the above, we request your intervention for the following issues. 1. Does the staff of Indigo Airlines at LGB International Airport, Guwahati have the right to play up with the dignity of women who were put to distress, agony and wretchedness not because of our fault but because of someone else’s sheer, absolute and utter negligence? 2. Is it not violation of dignity of women which has been enshrined and guaranteed by the laws of the land? 3. Does the Airline authority has no role to perceive and oversee the accurate dispersal of baggage of the passangers in the airport? 4. What is the role of the Airlines authority in case of aggrieved women who were put to distress and danger in night due the act of the negligence of the staff of the Airlines as the staff allowed Mr. Chakravarty to go by saying that it was the gaffe and mistake of the Airlines ? 5. Are the acts, as stated above, being not considered as acts of criminal negligence of duties, indiscriminate behaviour to women against which women are protected under the provisions Indian constitution, mental torture and foul use of language punishable as per IPC? 6. Are the acts of Airline being not the violation of contract between the airline and us as per the provisions of Carriage by Air Act, 1972? As per the act, the airline is liable to pay compensation in case of delayed baggage and our ticket is an evidence of contract of carriage between the airline and us as per the said act. We request you to cause an enquire into the incident and take appropriate action and let us know about the action so taken. Yours faithfully Mrs. Debala Choudhury, Age 72 years Mrs.Namita Choudhury, Age 46 years Ms.Sabita Choudhury, Age 35 years Ms.Runjun Choudhury, Age 30 years Ms. Baibhavi Swarupa, Age 15 years Master Bhavartha Swarup, Age 11 years Borsajai, Beltola, Guwahati-781029 (Assam)