[Resolved] Indigo Airlines — delayed departure from sxr-delhi.

Muzafar Ahmad Malik

from Hospet, Karnataka

Jun 20, 2018

Address: Srinagar, Jammu and Kashmir, 193224

Website: Indigo

Respected sir /mam
I was travelling from srinagar to mysore via delhi and bangaluru ap yesterday vide pnr-jeec8g. My flight got delayed about 45-55 minutes i suffered a huge loss of not joining my vip institutional meet on same fixed time thereby charging me a penalty of rs11500/- and my fair charges already booked for mysore from blr airport.
I hereby charges the airlines with same amount with compensation of 15000/-before consumer court.
Regards
Muzafar ahmad.
[protected]

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Jul 23, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

IndiGo Customer Care's response Hi Muzafar,

We sincerely apologize for the inconvenience caused to you due to delay in flight 6E 2197 from Srinagar to Delhi on 19th June 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to restriction at the Delhi airport. Please note that delay due restriction at the airport is beyond our control.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. However, we are unable to process any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We look forward to serve you on board soon.

Regards,
IndiGo Team

Jun 21, 2018

Updated by Muzafar Ahmad Malik As per ur opinion is concerned it was restriction at Delhi AP but while waiting for boarding at Srinagar there came to be known some technical issue thereby excusing ur staff to wait us for 5-10-15 ...minutes.the response from ur end is not acceptable.

Verified Support

Jun 22, 2018

IndiGo Customer Care's response Hi Muzafar,

We have investigated the matter with the concerned department, we would like to inform you that flight 6E 2197 was delayed due to Delhi airport restriction and further due to indiGo operational reasons. Also, we request your understanding of the fact that flight operations depend upon various factors, some of which are beyond our control.
We would like to urge you to see this incident in isolation. We remain committed to providing our customers the best of low fares along with a hassle-free flying experience.

Regards,
IndiGo Team

Jun 22, 2018

Updated by Muzafar Ahmad Malik Matter has been lodged with consumer court.
It was nothing but use of faulty jet engines which are of too old version.