My husband and i were due to fly from thiruvananthapuram india to goa,
Flight no 6e279 on sunday 14th january.
A. When we arrived we were informed that our flight had been cancelled no explanation given and was told to sit and wait while they dealt with it, now in this airport your officers were outside not in the terminal.
B. Our flight should have left at 16.05 when they came back to us instead of going to bengaluru we had a 2 stop.
C. We had to go from trivandrum to kochi then kochi to bangalore then bangalore to goa these flights did not start until 18.15 which meant we had to sit outside the terminal for over an hour before we were let in.
D. Flight no 6e706 took of on time and landed ontime, flight 6e412 was delayed by an hour no explanation, flight no 6e236 was delayed also 2hrs delayed.
Our complaint is that what should have been a 2hr 30min traveling time including an hour for booking and an hour wait in bengaluru in which brings it up to 4hrs 30min in all ended up being just of a 12hrs journey.
We are asking for a full refund as this was our holiday and due to losing a day holiday and being very ill when i got to goa and having to take anti biotic for a chest infection, we have never in all our time flown with you and as we are publicans in our own country uk we do believe this was not good enough.
Ray & julie knight Was this information helpful? | 
As checked, your flight 6E-279 was cancelled due to bad weather at Bengaluru Airport. We sincerely regret any inconvenience that may have been caused to you in this regard.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us.
Kindly visit http://bit.ly/2BOHQrL Clause 11.4, for more information in case of delay or cancellation of a flight operated as part of the Connected Segments
Hence, we are unable to accept your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.
Regards,
IndiGo Team