Indigo Airlines — Denial of boarding pass

Address: New Delhi, Delhi, 110081

Website: www.goindigo.in

I booked my flight no. 6E 839 vide itinery no. V9GDYS .
despite reaching in time at the airport. the staff of indigo airlines directed my parents standing in line to a different counter, when the number came by it was 1505 hrs . ( 5 min late boarding pass ). the parents are aged and the staff played a crucial role in making them fool for booking an another ticket .

the flight was schedule from delhi to bengaluru. the manager at delhi terminal 1 d as approached and she denied even for listening the problem.

its very simple and speak about the airlines highly bad. i just want my refund back for the flight 6E 839.amounting to rs 10000.

please look into the matter and do the needful.