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Dear sir / madam,
I am sorry to bring to your kind notice that today i.e. 15 Apr 2017, I had to go to Delhi And i was booked indigo flight no. 6E 652 Vide pnr no. OYR26Z.
I had reached the counters at 0410 am after getting my bag secutity checked and all to catch the flight for 0500am. But i was not givin the boarding pass. As i suppose the flight was over - booked.
The ground staff was very rude; they harassed me and my old aged mother and also misbehaved at the airport. Even after knowing that my baggage was security checked. They did not let me check - in.
This was a really terrible and horrifying experience for me and my old mother and it caused a lot of stress, mental pressure and inconvenience to both o[censored]s.
On literally pleading in front of them they put us on another flight at 1045 hr with an additional charge of ₹6500.
You are requested to get the refund of addl amount ₹6400 to me, as such the inconvenience suffered by me can not be compensated by the airline.
Awaiting your co - operative action
Thanking you
Mrs Vidushi Chaudhary
w/o Capt Ranpal Singh
27, Old Lawrence Lines
St Thomas Mount
Chennai-16
India
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