Indigo Airlines — Denied Boarding despite having Valid Boarding

Address: Gurgaon, Haryana

I have sent the mail below on 20/05/2017 but not getting any positive
Response till now.
Kindly look into the matter

I booked 3 tickets for my wife & kids on 8th march for 20th may 2017 from del to vtz (Pnr : jebuha). Web check-in done on 19th may. They reached the airport around 4:10 am. After luggage & security check at 4:19 am. They reached the gate no.6b at 5:00 am. After waiting in front of the gate for 5 mins they went to inquire the status, but for their shock they came to know that the boarding is closed.


They didn't intimate at all despite when my wife repeatedly requested to the lady on duty she with her colleagues /fellows misbehaved. Is this the way indigo staff should behave with ladies & kids (Rigidly). I called the customer care to complaint & spoke to mr. Hemank but not of any help. For your information total 5 passengers were not able to board this same flight due to the same reason.

When went to the counter outside, met around 12 people who were shouting & fighting because they missed indigo flights for the same reason (Lack of information). According to indigo all of these passengers bought the tickets & checked in their luggage to have fun inside the airport.

Again i called the customer care & mr. Singh assured me that till the evening he will get the internal inquiry done & revert. But for no surprise the inquiry done by indigo, cross checked by indigo & indigo are in total support of their employ. Blaming the passengers wrong doings. Harassing the passengers by over booking their flights for their own benefit.

Please help us to get justice & punish them for their wrong doings.

Waiting for your immediate response


Regards