Indigo Airlines — Denied check-in to two out of three passengers

Address: Gurgaon, Haryana, 122001

Website: www.goindigo.in

Hi, this morning me and my parents had flight 6e 964 from mumbai to del, we arrived at the check-in counter 5 mins late (Though we were in the check-in queue for 15 mins, but since there was no passenger call, we held our place in the queue) and were told that the counter for this flight is closed. The crew member, who called for flight 6e 964 passengers, opened the counter for me, but denied my parents to check-in, saying we cant allow more passengers. They later charged 7000rs to book another flight for them, that took them a whole day to reach the native place. My question is - if the check-in counter is already closed why is the call for passengers being made at all? 2. If you are still calling for passengers does it not clearly mean you can still help them board the flight? 3. What kind of professionalism you are showing by allowing one passenger out of 3, when all have come together? 4. Do you have no regard for senior citizens? 5. Does a 5-min delay in check-in mean a big money-minting opportunity for you, as you charged my parents 7000 rs extra to get them on next flights, that too hrs apart? I demand refund of my money as this is highly unprofessional and shows the ignorant and selfish attitude of indigo.