Indigo Airlines — denied final boarding despite being on time

I and my wife had a 6:45 a. M departing flight 6e-757 (New delhi to raipur) on the 10th of august 2017. The pnr no. Of both the tickets was “09rqss’ for your reference.
We collected our boarding passes and were in the queue for security check. At 6.17 a. M. I received a call from the airlines staff for boarding the flight and i told them we will be there in 4-5 minutes. We reached gate no. 13-b at 6.20 a. M. And saw that the gates were closed. We contacted the supervisor / in-charge of the indigo, who was moving around there and requested him to allow us to board the flight. He told us to go to gate no.-11. At gate no. 11, they told us to go to gate no.10 and from there on to gate no.-14. At gate no.-14, the indigo staff said that “no show’ has been issued against our tickets, doors of the flights have been closed and now nothing can be done. We had no other option but to buy another tickets for rs. 21, 696.00, from new delhi to raipur via indore (Flight no. 6e-869 & 6e-252 and pnr no. Hh4fxk), at 11.10 a. M. Moreover, the time reported / indicated at the boarding pass for “no show” of 6:26 a. M. Is also not correct as i reported there at 6:20 a. M. However, the staff present at gate no.-14 said that we reported at gate no.14 at 6:26 a. M., that’s why he had indicated this time. (Scanned copies of the boarding passes are enclosed for your ready reference). The same can be verified from the footage of cctv cameras, that must be installed in that area.
Moreover, the staff at gate no.-14 told us that no further security check and stamping of the boarding passes is required. However, while boarding the flight we were again not allowed to board the flight and forced to stand in the sun for around 10 minutes as the boarding passes were not stamped. This clearly indicates that the staff of indigo neither understand the rules properly nor do they have feelings towards their customers.
Further, to our great surprise, the doors of the flight were closed at 11.16 a. M. At new delhi airport against the departure time of 11.10 a. M. (The very same indigo flight & delhi destination) and at 15:35 p. M. Against the departure time of 15:25 p. M. At indore, despite the fact that both the flights were on time.
I have been travelling with your indigo airlines for more than 15 years by now and this has happened with me for the first time. I am extremely sorry to say that this type of rude and indifferent attitude of the indigo staff, specifically the supervisor / in-charge, with their customers does not fit in line with the image / reputation of an organization like yours, despite the fact that we both were 50+ years of age. Indigo is the only airlines which is running in profit and i seriously hope that this is not the only way of making profits (I. E. By strangling their customers at the last minute and force them to buy a high priced tickets)
The journey with indigo this time was terribly painful & horrible as we were stranded for more than 3 hours each at delhi & indore airport.
In the end, i would request the indigo management to take the issue seriously and advise their staff to have a little bit more humanitarian approach towards their customers (Of course within the permissible limits) and refund my hard earned money of rs. 21, 696.00.
Expecting a quick and favourable response from your side.

Rajesh garg
Mob.- [protected]