[Resolved]  Indigo Airlines — denied on board after issuing boarding pass and all formalities till gate.

Address: Gurgaon, Haryana
Website: www.goindigo.in

Sub: Complaint on Indigo airlines
Dear Sir,
This is Harikumar, a native of Kerala working in Dubai, UAE. (Passport no: K7247801)
I have a return ticket booked in Indigo for sector DXB - TRV -DXB with status confirmed (see attached copy of the confirmation) and I have used the initial sector DXB - TRV without any issues, where as upon my return trip from TRV to DXB, after issuing the Boarding pass (copy attached) and all the clearances till the Gate of boarding, I am told that my ticket is not confirmed and hence can not board on flight and turned me back without any proper reason or explanation. The air line has taken back the boarding pass also.

I would request you to consider this as my complaint and do the necessary step to ensure reasonable compensation for my suffering.
Contact details for further communication is,
Mobile : +[protected]
E mail: [protected]@gmail.com

Thanks and regards,

Harikumar
+2 photos
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Jun 27, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
IndiGo Customer Care's response
Hi Harikumar,

We believe that our customer relations team has assisted you in regards to the raised concern. Kindly write to same mail id for further clarification on this.

Regards,
IndiGo Team
 
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