PNR: DNJ4GW
Flight : 6E 405
From: Bengaluru To: Raipur
Date: 08 July 2022
Seat : 33 D
My concerns
I was informed that, due to covid situation, online (web checkin) has been mandatory. Following this rule, while I was attempting web check in on 07th July, I didn't have the option of choosing a free seat and print my boarding card. Infact, I was forced to pay INR 230 to select a seat before I could print my boarding card. As per the information from goindigo, if a passenger fails to web checkin, he will end up paying INR 200 at the airport to secure a boarding pass. Hence I had no choice
I would like to bring this to your kind attention that I had confirmed a ticket which allows me a free seat to the best of my understanding. I was deprived of my rights as a passenger to obtain a free seat while checking in through your website.
Hence, I would request you to review my situation and make arrangements to refund INR 230 which was paid through a personal debit card. At the same time, I would recommend to keep free seat options readily available on your website
I took this issue with indigo customer relations team with no concrete results. Please see the reply from indigo below
IndiGo Customer Relations
10:16 AM (6 hours ago)
to me
Dear Mr.Debasis,
Thank you for writing to IndiGo.
We regret the inconvenience caused to you.
With reference to your mail, we would like to mention that under the PNR DNJ4GW on 07th July'22 while check-in the passenger has chosen a paid seat.
While we completely understand your concern, we request your understanding of the need for our policy.
We truly appreciate your understanding in this regard.
If you need any further assistance, please feel free to contact our 24*7 call centre at [protected] or visit our website www.goindigo.in.
Thank you for choosing IndiGo, and we look forward to serving you again in the near future.
Best Regards,
Tarika Thukral
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 3 Tower C Global Business Park
M G Road Gurugram Haryana 122002 India
Website: www.goindigo.in.
Look forward to a speedy resolution
Regards
Debasis Panda
Was this information helpful?
Post your Comment