[Resolved]  Indigo Airlines — did not allow to board the flight even though was before time, no proper information from indigo staff

I have booked a ticket with indigo - round trip from hyd to coimbatore for feb 2nd 2018 and return was on feb 4th 2018. My return flight was at 10: 45 pm on feb 4th 2018 from coimbatore to hyderabad 6e -779 (Pnr - f9hskf), i was travelling with my husband, mother in law (Who was sick with fever) and 1 year old baby girl who got hurt in the airport), i have done a web check in, and also called customer service to know what is the time to check in after doing the web check in and the customer service agent confirmed to come 45 mins before the departure. We reached the coimbatore airport at 10: 00 pm and at the entrance we got the bags tagged and since the airport had only 1 indigo counter, we were standing in the queue for our turn and i was constantly checking for the display and it showed as 'security checks" and i also checked twice with the indigo ground staff if the queue was for coimbatore - hyd and he confirmed yes twice. I was standing in the queue till 10 20 when we heard the announcement of my name and my family names, and immediately i approached the agent near the check in counter, her name was shwetha and she did not allow us to board the flight stating our bags are still not checked in and cannot allow us to board. We still had time but the staff wasted time in talks and we missed out flight. When i spoke to the manager murali, he stated it was our mistake and for next flight after adjusting the amount we would still have to pay 27000 rupees which was not possible for me. Many talks happened and it was already late in night, and we didn not know where to go as we had checked out of the hotel and all hotels are far from airport. I was left stranded at airport with a 1 year old baby because of indigo staff. The staff never guided us from the beginning correctly. Customer service agent, ticket counter agent, ground staff, security person, baggage counter. Manager murali. Finally i informed i would raise a formal complaint and that is when another manager abhilash asked us to pay only 3000 rupees so that he can give tickets for the next flight which was flying the next day afternoon. No accommodation. It was already getting late for my baby and my mother in law, hence i paid that 3000 to get the tcikets for next day and left for a hotel which again costed us a lot. This whole experience was the worst and very tiring in the night and i felt harassed as they were not understanding my issue and they did not agree their mistake of misleading customers. And moreover it was not only me 2 more got misleaded and missed the flights because of indigo airlines staff, poor guidance from these airlines.. They just ask money and do not have any ethics.