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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
We understand you were unable to board 6E 312. As checked, you reported to our check-in counters at 07:29 hours for a flight scheduled to depart at 08:00 hours. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. As per our policy, check-in counters close 45 minutes prior to the scheduled departure and our boarding closes 25 minutes prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. Further, our staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.
Let us know if you need further clarifications on the same, someone from our team will get in touch you.
Regards,
IndiGo Team