Indigo Airlines — DSLR Camera Kit is missing from check-in bag

Address: Mumbai City, Maharashtra

I was flying from Bangalore to Mumbai via Indigo 6E-484 (PNR XY1W4G) on 9th AUG, Sunday. When I landed in Mumbai, I could not find my baggage in belt and spoke to indigo baggage service cell. Later I came to know that it was loaded to Jaipur flight instead of Mumbai flight. Complaint was registered ( PIR No: BOM/6E/264 ) and I was promised that I'll get the baggage by next day afternoon. 10-Aug Monday, the baggage was delivered to my hotel staff since I was in office, I could not come back to hotel and collect it. When I returned from work in the evening, I just checked my baggage and it was completely wrapped with transparent shrinking polythene cover by indigo. When I removed the polythene cover, I found that one extra lock was added to Zips by indigo airlines so that nobody can open.But the combination code lock which comes in my baggage was broken. Missing items were taken out well before adding extra lock and wrapping. Doesn't anybody feel that incident has happened well before packing and sending it back. When I called the Mumbai indigo service cell ( [protected] )where I logged complaint previous day, indigo staffs does not have minimum patience to understand what has actually happened but instead try to dominate me. Further questioned me that my hotel staff who have collect baggage on behalf of me, may have played the game. when i tried to explain it, your service staff, hung up the call deliberately and did not respond to later calls. If the transparent shrinking polythene cover and an extra lock added by your side was actually opened by me, how can indigo doubt my hotel staff who has received it? Instead o[censored]nderstanding where it went wrong, Indigo service staff are just behaving as if they are not responsible for whole incident which has happened. Being the so called no.1 domestic airlines in India, is this what the service indigo provides to their customer ? is this how service staff are trained to behave with customer? It's not just one mistake, rather a series. I would have gladly thanked if they have returned my bag next day in good condition. Rather then finding out where it went wrong, giving lecture saying you are not supposed to keep valuables inside check-in bag... I agree on this point suppose if the items are damaged inside while handling I never knew this Disclaimer part is meant that somebody can break and steal from it and customer is responsible for it. If this is so, then indigo deserves a standing ovation for such a intelligent disclaimer just check out this post from fellow customer http://www.consumercomplaints.in/indigo-airlines-dry-food-packets-looted-from-my...⇄ At-last, if food items are missing from bag, what else is considered to be non-valuable items ? !! list of People reporting such theft cases goes on... http://www.consumercomplaints.in/indigo-airlines-theft-in-check-in-baggage-c1087...⇄ http://www.consumercomplaints.in/indigo-airlines-dry-food-packets-looted-from-my...⇄ http://www.consumercomplaints.in/indigo-airlines-breakage-of-checking-luggage-an...⇄ http://www.consumercomplaints.in/indigo-airlines-thank-you-indigo-for-your-shame...⇄