[Resolved] Indigo Airlines — early counter close at chennai airport 6e 1201

Saravanan Nagarajan

from Bhubaneshwar, Odisha

Mar 22, 2018

Address: Chennai, Tamil Nadu, 600077

Hi,

This is express my concern and your staff and system inability to meet customer basis expectations.

In my view indigo is the worst airways i have experienced,.

Your staff / system closed the counter 1.15 min the departure which is unfair.

Very lethargic approach of staff makes this issue.

No international flight closes the counter 1.15 min before and make the passenger suffer. Indigo does not bother about the passenger.

I hv been travelling in this sector so many years and always available for boarding 1 hr before and i never had any issue. To this stupid indogo airways i was up by 1.15 min before and very irresponsible staff close the system and walks away without any concern for the passenger.

I want an detailed response from the airways.

Regards

Saravanan

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Apr 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

IndiGo Customer Care's response Hi Saravanan,

As per policy, check-in counter for international flights closes 75 minutes prior to scheduled departure time. Also, we recommend reaching at least 4 hours prior to scheduled departure to avoid any last minute hassle. Further, it is pertinent to note that reporting on-time is the passenger's sole responsibility and in case passengers fail to report within the designated time frame, our staff cannot accept them for the flight. We are hopeful that you will understand the need for our policies and see this matter in the right spirit.

Regards,
IndiGo Team

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Comments

Vidhi Soin

from Chandausi, Uttar Pradesh

Mar 22, 2018

Airconditioning in the flight was not working...was very very suffocating...flight 6E244 lko to kolkata...date of travel 17 march 2018

IndiGo Customer Care's response, Mar 23, 2018

Verified Support

Hi Vidhi,

We regret to hear about your experience. We do our best to maintain a pleasant temperature on-board. We keep the air cool using air conditioning system, but sometimes it can take a while before you feel this. While environmental considerations mean that we do try to limit the use of air conditioning on the ground whenever possible, passenger comfort is of course a priority and of utmost importance. Further, we assure you of our constant efforts to improve your experience on board.

Regards,
IndiGo Team