[Resolved]  Indigo Airlines — entry denied and reschedule of rs. 3000

I have booked ticket for three passengers for travelling from chennai to vijayawada on your flight no 6e 7143 with pnr ngjh6a on 11.05.2018. The flight is scheduled to depart at 8.15a. M and we were asked to report for boarding at 7.30a. M. Further, it is written in boarding pass that gate closes 25 mins prior to departure. I. E 7.50a. M.

We reported at gate at 7.50a. M and ground staff had denied entry to boarding and behaviour rudely. After heated argument she noted our report time is 7.54a. M.

Subsequently she check out us and told to reschedule the flight. Your employee charged rs. 3000 for rescheduling.

Because of this, we missed our all important meeting and we are in deep stress.

Being a frequent flyer i never experienced this rude behaviour from staff of any airliness. Now, i am regretting for choosing your airlines.

Customer service is worst. Even though i reported gate within allowable time we were treated badly and denied entry. We are also paying money for travelling. We deserved some respect. Please teach some manners to ground staff.

In view of above, i request your goodself to reimburse the extra amount charged for reschedule of flight. Otherwise please dont regret for losing handful of loyal frequent customers.

Please reach me at [protected]@gmail.com

Hope for a favourable response from your team.

Thanks