Indigo Airlines — Entry not allowed and PNR issue

Address: New Delhi, Delhi, 110001

Hi my flight no Indigo Flight 4376 DEC 6 2016 delay 1 hour 10 min so according that was visit there security check in all things done. when i was reached ticket counter she said madam Give me Another PNR .I already showed tickets to her but she was not responding.after that she said madam next flight only you can travel But You have to pay ticket price... if airlines delay is not a problem why ..we have written proof of security check in. my interview already fix in Bangalore i told her please try to do something but she said no madam . so please process my case i ll attached all documents