[Resolved] Indigo Airlines — excess baggage charges

suman_2002

from Mumbai, Maharashtra

Apr 4, 2018

Address: Hooghly, West Bengal, 712249

Dear sir/madam,

I would like to draw your kind attention to the fact that today i was charged rs.900/- for excess baggage although the weight of the baggage was within the limit. They are telling that i am carrying 3 kg. Extra and that's why they have charged extra rs.900/-. My pnr was rccmrp and the flight was for kolkata - delhi via flight no.6e-6488..

Request you to please look into the matter. For contact please dial [protected].

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May 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Mar 27, 2018

Rajesh7292's response Need refund

Verified Support

Apr 04, 2018

IndiGo Customer Care's response Hi Suman,

We regret the experience you had. Kindly allow us sometime, while we are working on your concern. We will get back to you at the earliest.

Regards,
IndiGo Team

Verified Support

Apr 05, 2018

IndiGo Customer Care's response Hi Suman,

We have investigated this matter internally with our concerned team. Please note that standard baggage allowance is one Hand Baggage weighing 7 Kg’s which includes Laptop and check-in baggage weighing 15 kg. We have identified that you were carrying check-in baggage of 20kg which is 5kg more than the standard baggage allowance and our colleagues at counters have charged you only for 3kg excess baggage as customer service gesture. Kindly visit this link http://bit.ly/1Xaz2Ul Clause-10.2 and 10.4 for more Information. Further, we request for your understanding towards the need of our policy and look forward to serving you on board again.

Regards
IndiGo Team

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Comments

Rajesh7292

from Ernakulam, Kerala

Apr 4, 2018

Name rajesh kumar
Pnr-IFIHKW
Travelling from ranchi to kochi.
Luggage /my trolley found broken.
Totally unacceptable.
If luggage are not safe while flying withreputed flights like indigo.
Then its feels like humilation.

IndiGo Customer Care's response, Apr 4, 2018

Verified Support

Hi Rajesh,

We try our best to deliver the bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services. Further, please share the correct booking reference/ PNR number so we may look into it.

Regards,
IndiGo Team