[Resolved] Indigo Airlines — exorbitant cancellation charges of ticket 14 days before journey

vijaysaran

from Delhi, Delhi

Mar 2, 2018

Address: New Delhi, Delhi

1. On 26-1-18, following booking was made through make my trip

A) 6e 606 /15-2-18 - delhi-chennai
B) 6e 487/ 17-2-18 - chennai-delhi

2. Pnr no for above booking was ngfusq & total amount paid was ₹7222.

3. On 2-2-18, i cancelled the above tickets. I understand from helpline that amount refunded was about ₹1000 only

4. Would appreciate why the charges are so high even though cancellation done 14 days in advance i understand the normal cancellation charges are 2400 only per ticket

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Apr 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Mar 02, 2018

Updated by vijaysaran The dates mentioned may please be corrected as below

Date of booking 26-2-18

Date of Cancellation 2-3-18

Date of journey - PNR NGFUSG

[protected] / 6E 606 Delhi to Chennai

[protected] / 6E 487 Chennai to Delhi

Sorry for error

Mar 02, 2018

Updated by vijaysaran Please note if cancellation charges are not reduced, people will prefer to keep the ticket without cancelling it. This will be bigger loss to Airlines

Verified Support

Mar 03, 2018

IndiGo Customer Care's response Hi Vijay,

We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time and therefore we allow you the flexibility to cancel or reschedule a reservation up to two hours prior to the scheduled departure time for domestic flights. Further, our customer relations team is in touch with you and revert you at the earliest.

Regards,
IndiGo Team

Mar 03, 2018

Updated by vijaysaran We need reply regarding the exhorbitant penalty charged (85%) for cancellation of tickets 14 days in prior to journey date.

Verified Support

Mar 06, 2018

IndiGo Customer Care's response Hi Vijay,

As per our conditions of carriage, which is a binding agreement between IndiGo and its passengers agreed upon during the time of making the reservation, in case of cancellation necessary charges are applied. Visit the link for more info: http://bit.ly/1Xaz2Ul clause 5.3. Looking forward to your understanding towards the need of our policy.

Regards,
IndiGo Team