Indigo Airlines — Extortion before emplaning the flight

Address: Mumbai City, Maharashtra, 400051

Website: Indigo

On 01 nov 16, i alongwith my wife brijlata mittal travelled by indigo flight no. 6e 3216 scheduled to leave mumbai for delhi at 1050 am. The pnr number was ji9ijb. We two are aged 77 and 74 years. We reached the airport before time and took a pre-arranged wheeled-chair for my wife. After booking of three baggage, at the check-in counter, we proceeded for security check with only one hand baggage. On completing the formalities, we were waiting for call for enplaning. Then suddenly, the counter lady approached my wife to tell her that we would have to shell out charges for the hand baggage. She took her wheeled chair aside and asked her to wait. On my questioning, she asked me to talk to another person there. They did not listen to our pleadings till all other passengers were allowed to proceed to the aircraft. Then they told us to pay rs.1000/- for the baggage which, they said was around 10kg in weight. Thus, instead of we as elderly couple being given priority to get into the plane were imprisoned to wait till the end. My wife suddenly felt restless on thus being treated as culprits in front of the entire crowd in the hall.in order to avoid the public glare an humiliation at the hands of those two persons and to avoiid missing the flight, i had no alternative but to shell out the amount as demanded, for which they were not giving me the receipt. On my asking for it they further asked us to wait till 10 minutes or more. As my wife was getting nervous, i requested them to let us go even without the receipt, to which they said that they had called for the receipt from below and the same will be delivered in the plane. We thus we escaped the further ordeal at the hands of two unsympathetic, and allowed to proceed as the last late comers. The receipt no. 367315 for the amount of rs.1000/- was delivered, after another 12-13 minutes, resulting into delayed departure of the plane by 25 minutes. I am still at a loss to understand why we were made to pay rs.1000/- for our hand baggage, while all other passengers were carrying bigger loads. My son, who contacted us from his office on phone about our safe departure panicked hearing about our horror and contacted the authorities but without success.
Since i was in delhi and u. P. Till 19 nov, i conveyed a message to your office only on return by vistara flight and getting access to computer, i conveyed a message on 22/11/2016 that was wrongly addressed. Hence, this new message in the hope of getting hearing and justice from you.