[Resolved]  Indigo Airlines — Extortion by Indigo for seat allocation

PNR BQC3ME - 2 pax - HUSBAND & WIFE

The practices being followed by Indigo for web checkin and seat allocation amount to harassment of customers. The airline is blocking all the seats(even when nobody has checked in or the flight is half-empty) and giving the most undesirable seats as the ONLY OPTION to customers.

As a couple when I try to checkin for my wife and I, we are being given the option of non-reclining, middle row seats separate from each other during COVID time.

Consumre COmplaints forum & the DGCA has to protect customer interests and take action against such coercive business practices that amounts to extortion.

Attached are the blocked seats for an Indigo flight I am taking from Chennai to Hyderabad
+2 photos
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Aug 12, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2021
IndiGo Customer Care's response
Sir,

We're sad to see you disappointed. Please note our free seats are limited and get occupied quickly. You may visit https://bit.ly/2WlfYZe for details on seat fees. Further, we request passengers to visit www.goindigo.in or call us on[protected] / 6173838 and prebook preferred seats based on the availability. Passengers may also request our staff at airport check-in counter but there also the seats may be assigned basis of availability only. We appreciate your understanding. Rest assured, your feedback is well noted.

Regards
Team IndiGo
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