[Resolved]  Indigo Airlines — extra bill and unprofessional behaviour of indigo airlines

Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

Dear indigo team,

I am totally disappointed the support you provided for this pnr qcuegz traveling from mumbai to bhubaneswar on 22 feb 2018.
Please find the trouble that i faced on that day:

I with my wife had booked a flight from mumbai to bhubaneswar at 10:20 a. M and the boarding time was 9:35 a. M. I have reached the counter at 9:40 due to delay of international flight by 45 minutes but your support staff did not allow for only 5 minutes. After i explain the situation they ask me to wait to check the availability of next flights. Vijaya from the customer support ask me to come at 14:15 to check the availability of next flight and ask me to pay another 2000 if any flight is available. When i reach the counter your support person informed me that to pay a full amount of another 23000 for which i said no to her. Then she talk with vijaya and told me there is only one ticket available but i showed her with my mobile that there is 2 ticket available but she said it is showing wrong information and she ask her desk and showed me only 1 ticket is present for that day for which i can not travel. I request her to book for the next day but she said i need to pay whole amount for which i refuse to go for it and after whole day frustration i return back around 16:00 after a stressful day. On 23 feb 19:38 i got a mail that there is another rs 2000 pending which surprised me very much.

Few point i want to mention here.

Your customer support in mumbai is not friendly at all. They told me lie and keep me waiting for whole day and with out any confirmation from my end they send me a mail on the next day that they booked a ticket and i need to pay for that.

What i lost as a customer :

Lost money of rs 11100 for missing boarding pass for 5 minute which could have been avoided + i have to book a lodge and another flight which cost me another rs15000.
I lost faith and trust for indigo service.
Whole day waiting in airport.

Please make sure this complaint a high priority one and resolve this issues.

Thanks,
Sukanta