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[Resolved]  Indigo Airlines — extra fares for connecting indigo flight

Address: 411060
Website: Indigo

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Please look into this matter urgently and refund our money rs 13000 for no fault of ours. For your information, your staff didn't assist us in best possible way. Instead they forced us to pay huge amount for boarding next flight after 5 hours in airport. Please change your staff who don't know basic courtesy to speak politely to any customer to whom you are providing service. While taking money you are very prompt but while providing service when it's ur fault you have to take a lot of time investigating it. Don't waste your and my time too. Value it and process the refund.
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Jun 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
May 05, 2018
RajKish's response Booking Reference HF9H6D
Selected Flight 6E 191 / 6E 153 (Patna-Delhi-Ahmedabad) for 25th Jun-2018.
After payment, the found tickets booked for 6E 239 / 6E 287 (Patna-Bangalore-Ahmedabad) whose timing does not suit me at all.

The tickets must be issued for the flight I had selected in place of the one issued.
Verified Support
May 11, 2018
IndiGo Customer Care's response Hi Kavita,

As checked, our customer relations team has assisted you in regards to the raised concern. Kindly revert on the same email I.D. for further clarification.

Regards,
IndiGo Team
May 11, 2018
Updated by Kavita Kapur If you choose via Bangalore, you will definitely miss your flight and you will be asked to pay extra fares for same journey. Courtesy Indigo Airlines and there will be no one in Airport to assist you. You will be forced to pay huge fares to reach your destination and then will say we have assisted you in best possible way.
 
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Comments

Indigo Customer Support is not helping in getting this issue resolved. They are too slow and customer support is not receiving calls also. I want justice else I will take this issue to court, and do whatever possible to get justice and to get refund of my hard earned money. This is really bothering me each single day
Reply
Selected Flight 6E 191 / 6E 153 (Patna-Delhi-Ahmedabad) for 25th Jun-2018.
After payment, the found tickets booked for 6E 239 / 6E 287 (Patna-Bangalore-Ahmedabad) whose timing does not suit me at all.

The tickets must be issued for the flight I had selected in place of the one issued.
Reply
IndiGo Customer Care's response, May 12, 2018
Verified Support
Hi Raj,

As checked, our customer relations team is already in touch with you and tried contacting you multiple times on the registered mobile number. However, we were unable to establish any contact. Kindly share a convenient time and an alternate number on the same email I.D so our team may contact you at the earliest.

Regards,
IndiGo Team

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