[Resolved]  Indigo Airlines — Failed transaction Refund

Address: Ranchi, Jharkhand

I was booking a round trip flight ticket from Kolkata to Trivandrum. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my account and CItruspay also mailed that transaction is successful.After the payment was made, the system filed to generate the itenary The details of the information rceived from CitrusPay is given below. Merchant Order number: d2791e5176edbe7df9dc90f9134e Transaction Reference Number: [protected] Order Amount: 9883.00 INR Transaction Date & Time: Jan 13, 2015 07:53:25 PM. I have not received the PNR number for my Ticket. When I contacted Customer support they informed me that the money is not credited in Indigo account. So they want me to pay full amount again for the ticket. So I booked another ticket for the same journey. I mailed my case to indigo [protected]@goindigo.in & [protected]@goindo.in on 14/01/2015. I have not received any reply from them. For the privileged customer, Indigo is not informing the status of the money. When will I get back the money. K.Karuppiah