[Resolved]  Indigo Airlines — Failed Transaction Refund not done

Address: 560048

Website: www.goindigo.in/information/faqs.html

I am Sushree Saswati, a very regular indigo flight traveller.It has always been a pleasure travelling with Indigo and availing the services.

I am writing this email to inform you about a failed transaction that happened few days ago, on January 11th to be precise. The amount deducted from my account is Rs.7032/-. Usually the amount gets refunded with in 3-4 working days, in case of failed transaction., but this time i didnt receive any payment

The Booking was in my mother's name Mrs.Tilottama Mahapatra. When transaction failed for the first time, i tried to book again but it failed again, The amount deducted was from one of the transactions, Below i am providing you with both the transaction id

1)Transaction Id: 1c33f581523620170111041716

2)Transaction Id: 26838564232720170111035357

Kindly look in to the matter and solve the issue, as i told you that i am a regular indigo flyer and i do not want to change my service provider due to this .
Hope you help me resolve the issue and get the amount refunded.

Also find below both the mail from indigo about the failed transactions for your reference

IndiGo - Transaction Initiated

Dear MRS Tilottama Mahapatra,
Kindly note the IndiGo Transaction Id below for your reference.
Transaction Id: 26838564232720170111035357 for INR 7032.00. In order to track the status of your booking you may quote the above mentioned transaction ID.
If the payment gets deducted from your account without a confirmed reservation (no booking confirmation or email itinerary received), it will be our endeavour to offer you the same affordable fare you opted for, through a confirmed reservation or a hold booking basis the final status of the payment made.
We appreciate your patience in this regard and request you to check your email for detailed information.

Regards,
Team IndiGo
“This is an auto generated email, please do not reply to it.”

IndiGo - Transaction Initiated

Dear MRS Tilottama Mahapatra,
Kindly note the IndiGo Transaction Id below for your reference.
Transaction Id: 1c33f581523620170111041716 for INR 7032.00. In order to track the status of your booking you may quote the above mentioned transaction ID.
If the payment gets deducted from your account without a confirmed reservation (no booking confirmation or email itinerary received), it will be our endeavour to offer you the same affordable fare you opted for, through a confirmed reservation or a hold booking basis the final status of the payment made.
We appreciate your patience in this regard and request you to check your email for detailed information.

Regards,
Team IndiGo
“This is an auto generated email, please do not reply to it.”